Refund Policy

Effective Date: January 1, 2026

At ZemcoZone, we are committed to delivering high-quality e-commerce, business formation, digital marketing, and consulting services. Due to the nature of our work, many of our services involve research, planning, strategy development, business filings, and customized solutions. As a result, refunds are subject to the terms outlined in this policy.

Service Commitment

We dedicate time, expertise, and resources to every project from the moment work begins. Our team works closely with clients to ensure services are delivered according to the agreed scope and requirements.

Refund Eligibility

Refund requests may be considered under limited circumstances, including situations where a service has not yet started, a duplicate payment has been made, or we are unable to provide the purchased service.

All refund requests are reviewed individually based on the nature of the service, project status, and work completed at the time of the request.

Non-Refundable Services

The following services are generally non-refundable once work has started, information has been reviewed, research has been performed, documents have been prepared, or submissions have been made:

• Amazon Services
• Shopify Services
• Walmart Services
• TikTok Shop Services
• Product Research Services
• LLC Formation Services
• EIN Registration Services
• BOI Filing Services
• Trademark Registration Services
• Supplier Sourcing Services
• Digital Marketing Services
• Design Services
• SEO Content Services

Business Filing Services

Business formation, registration, compliance, and filing services often involve government agencies, third-party platforms, and administrative processing. Once documents have been prepared, submitted, or filed, refunds will generally not be available.

Monthly Service Plans

Monthly services including store management, PPC management, and ongoing support plans may be canceled before the next billing cycle. However, payments already made for completed service periods are non-refundable.

Project Delays

Certain services may depend on client communication, third-party approvals, marketplace reviews, or government processing times. Delays caused by these factors do not qualify for refunds.

Chargebacks

Clients are encouraged to contact us directly regarding any concerns before initiating a chargeback or payment dispute. We are committed to resolving issues fairly and professionally whenever possible.

Policy Updates

We reserve the right to modify this Refund Policy at any time without prior notice. Updated versions will become effective immediately upon publication on this website.

Acceptance of Policy

By purchasing any service from ZemcoZone, you acknowledge that you have read, understood, and agreed to this Refund Policy.